Voice Campaign Request Closed

Zdarzenie informujące o zamknięciu sprawy.

Webhook Configuration Example

DEFAULT

"subscriptions": {
    "voice_campaign_request_closed": {
        "active": true
    }
}

FILTER

"subscriptions": {
    "voice_campaign_request_closed": {
        "active": true,
        "filter": {
            "case_group": ["Reklamacje #22"]
        }
    }
}

Body

{
    "event_name": <STRING>,
    "event_time": <STRING>,
    "event_type": <STRING>,
    "data": <VoiceCampaignRequest>,
    "dialogs": <LIST<VoiceCampaignRequestDialog>>,
    "call_history": <LIST<VoiceCampaignRequestCallHistory>>,
    "recording_url": <STRING>
}

Parameters

Parametr	Rodzaj	Opis
event_name	<STRING>	nazwa danego wydarzenia (działania)
event_time	<STRING>	data wykonania zdarzenia w UTC w formacie YYYY-MM-DD HH:mm:ss
event_type	<STRING>	typ wydarzenia
data	<VoiceCampaignRequest>	Informacje o Sprawie z Kampanii
dialogs	<LIST<VoiceCampaignRequestDialog>>	Informacje o Dialogach w sprawie
call_history	<LIST<VoiceCampaignRequestCallHistory>>	Historia połączen
recording_url	<STRING>	URL do nagrań

Example

{
    "event_name": "voice_campaign_request_closed",
    "event_time": "2018-05-02 23:39:18",
    "event_type": "voice_campaign",
    "data": {
        "id": "5b9a80037bfc84794477fef1",
        "name": "SPRAWA #9171613",
        "contact_number": "48123123123",
        "current_contact_number": "48123123123",
        "contact_info": "Roszczenia ze stosunku pracy",
        "contact_identifier": "9171613",
        "case_id": "5999990",
        "case_group": "Reklamacje #22",
        "consultant_try": 2,
        "contact_try": 1,
        "priority": 100,
        "process_not_before": "2018-05-02 23:10:00",
        "process_date": "ANY",
        "process_from_date": null,
        "process_to_date": null,
        "process_days": [],
        "process_time": "RANGE",
        "process_from_time": 36000,
        "process_to_time": 82800,
        "process_hours": [],
        "dialing_method": "PREVIEW",
        "application_state": "CLOSED",
        "call_state": "CALL_ENDED",
        "call_state_reason": null,
        "state": "CLOSED",
        "close_reason": null,
        "project_id": 1,
        "tenant_user_id": null,
        "assigned_tenant_user_id": 5,
        "voice_campaign_id": "5b7c389fe8df7b60af688989",
        "call_info": null,
        "trigger_code": null,
        "user_reservation_try": 1,
        "custom": "{\"parametrx\":\"wartoscx\", \"parametry\":\"wartoscy\"}"
    },
    "recording_url": "xyz.abc/recording",
    "dialogs": [
        {
            "consultant": {
                "uuid": "b8f2d214-59f9-4771-aee2-c93f5226324f",
                "alert_time": "2018-09-20 15:08:41",
                "answer_time": "2018-09-20 15:08:44",
                "start_time": "2018-09-20 15:08:40",
                "serve_time": "2018-09-20 15:08:53",
                "hangup_time": "2018-09-20 15:08:59"
            },
            "contact": {
                "uuid": "0fc3a15a-a409-4659-9bf5-84a6d6a04c75",
                "alert_time": null,
                "answer_time": "2018-09-20 15:08:46",
                "start_time": "2018-09-20 15:08:45",
                "serve_time": "2018-09-20 15:08:53",
                "hangup_time": "2018-09-20 15:08:59"
            }
        }
    ],
    "call_history": [
        [
            {
                "date": "2018-09-20 14:31:42",
                "info": {
                    "message": "Changed call state.",
                    "old": "WAITING",
                    "new": "RESERVING",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:31:43",
                "info": {
                    "message": "Changed call state.",
                    "old": "RESERVING",
                    "new": "ASSIGNED",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:31:43",
                "info": {
                    "message": "Changed call state.",
                    "old": "ASSIGNED",
                    "new": "WAITING_FOR_USER_CALL",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:31:54",
                "info": {
                    "message": "Changed call state.",
                    "old": "WAITING_FOR_USER_CALL",
                    "new": "CALLING_USER",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:31:54",
                "info": {
                    "message": "Changed call state.",
                    "old": "CALLING_USER",
                    "new": "RINGING_USER",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:31:57",
                "info": {
                    "message": "Changed call state.",
                    "old": "RINGING_USER",
                    "new": "CALLING_CONTACT",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:32:02",
                "info": {
                    "message": "Changed call state.",
                    "old": "CALLING_CONTACT",
                    "new": "RINGING_CONTACT",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:32:16",
                "info": {
                    "message": "Changed call state.",
                    "old": "RINGING_CONTACT",
                    "new": "IN_CALL",
                    "reason": null
                }
            },
            {
                "date": "2018-09-20 14:32:20",
                "info": {
                    "message": "Changed call state.",
                    "old": "IN_CALL",
                    "new": "CALL_ENDED",
                    "reason": null
                }
            }
        ]
    ]
}