Kampanie głosowe w trybie predictive

konsultant dzwoni numerem projektu xxxxxxxxx2 na numer klienta xxxxxxxxx. Połączenie zostaje wykonane trybie predictive z kampanii głosowej. Informacja webhook dotyczy stworzenia nowego dialogu dla strony klienta z parametrem state jako ringing:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_create",
    "event_time": "2020-08-26 13:24:59",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "state": "ringing",
    "dialog_type": "EXTERNAL",
    "dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
    "media": [
        "audio"
    ],
    "self_target": "48xxxxxxxxx",
    "self_name": "48xxxxxxxxx",
    "peer_target": "48xxxxxxxxx5",
    "peer_name": "Projekt Paweł",
    "peer_type": "SYSTEM",
    "peer_project_name": null,
    "peer_username": null,
    "peer_firstname": null,
    "peer_surname": null,
    "from_display_name": null,
    "from_display_target": null,
    "to_display_name": null,
    "to_display_target": null,
    "caller_contact_address": "48xxxxxxxxx5",
    "callee_contact_address": "48xxxxxxxxx",
    "initial_link_type": null,
    "initial_application_info": {
        "side": "CONTACT",
        "type": "VOICE_CAMPAIGN",
        "data": {
            "id": "5f46603280f35766ae0e44a0",
            "created_date": "2020-08-26 13:14:26",
            "voice_campaign_id": "5f463b9380f35763375fe366",
            "voice_campaign_name": "Predictive",
            "contact_number": "xxxxxxxxx",
            "current_contact_number": "48xxxxxxxxx",
            "current_contact_name": null,
            "name": null,
            "contact_info": null,
            "contact_identifier": null,
            "consultant_try": 1,
            "contact_try": 1,
            "case_id": null,
            "case_group": null,
            "case_state": null,
            "priority": 200,
            "process_not_before": "2020-08-26 13:14:26",
            "process_date": "ANY",
            "process_from_date": "2020-08-26 00:00:00",
            "process_to_date": "2020-08-26 23:59:59",
            "process_day": null,
            "process_time": "ANY",
            "process_from_time": null,
            "process_to_time": null,
            "process_hours": null,
            "dialing_method": "PREDICTIVE",
            "project_id": 1,
            "project_name": "Projekt Paweł",
            "assigned_tenant_user_id": null,
            "assigned_tenant_user_name": null,
            "tenant_user_id": null,
            "tenant_user_name": null,
            "user_reservation_try": 1,
            "current_contact_dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
            "current_consultant_dialog_uuid": null,
            "custom": null
        }
    },
    "anonymous": {
        "display_name": "48xxxxxxxxx"
    }
}

Aplikacja zaczyna wydzwaniać klienta, stan dialogu zmienia się. Prezentuje to webhook dialog_state_update

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-26 13:24:59",
    "dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
    "state": "alerting"
}

po odebraniu połączenia przez klienta kolejna aktualizacja webhook

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-26 13:25:08",
    "dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
    "state": "answered"
}

Przed wydzwonieniem konsultanta tworzony jest dialog konsultanta. Przedstawia to odpowiedni webhook:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_create",
    "event_time": "2020-08-26 13:25:08",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "state": "alerting",
    "dialog_type": "CONSULTANT",
    "dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be",
    "media": [
        "audio"
    ],
    "self_target": "48xxxxxxxxx5",
    "self_name": "Konsultant Paweł",
    "peer_target": "48xxxxxxxxx5",
    "peer_name": "Projekt Paweł",
    "peer_type": "SYSTEM",
    "peer_project_name": null,
    "peer_username": null,
    "peer_firstname": null,
    "peer_surname": null,
    "from_display_name": null,
    "from_display_target": null,
    "to_display_name": null,
    "to_display_target": null,
    "caller_contact_address": "48xxxxxxxxx5",
    "callee_contact_address": "48xxxxxxxxx",
    "initial_link_type": null,
    "initial_application_info": {
        "side": "USER",
        "type": "VOICE_CAMPAIGN",
        "data": {
            "id": "5f46603280f35766ae0e44a0",
            "created_date": "2020-08-26 13:14:26",
            "voice_campaign_id": "5f463b9380f35763375fe366",
            "voice_campaign_name": "Predictive",
            "contact_number": "xxxxxxxxx",
            "current_contact_number": "48xxxxxxxxx",
            "current_contact_name": null,
            "name": null,
            "contact_info": null,
            "contact_identifier": null,
            "consultant_try": 1,
            "contact_try": 1,
            "case_id": null,
            "case_group": null,
            "case_state": null,
            "priority": 200,
            "process_not_before": "2020-08-26 13:14:26",
            "process_date": "ANY",
            "process_from_date": "2020-08-26 00:00:00",
            "process_to_date": "2020-08-26 23:59:59",
            "process_day": null,
            "process_time": "ANY",
            "process_from_time": null,
            "process_to_time": null,
            "process_hours": null,
            "dialing_method": "PREDICTIVE",
            "project_id": 1,
            "project_name": "Projekt Paweł",
            "assigned_tenant_user_id": null,
            "assigned_tenant_user_name": null,
            "tenant_user_id": null,
            "tenant_user_name": null,
            "user_reservation_try": 1,
            "current_contact_dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
            "current_consultant_dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be",
            "custom": null
        }
    },
    "tenant_user": {
        "id": 1,
        "username": "pkowalski",
        "firstname": "Paweł",
        "surname": "kowalski",
        "display_name": "Konsultant Paweł"
    },
    "project": {
        "id": 1,
        "name": "Projekt Paweł"
    }
}

po odebraniu połączenia przez konsultanta następuje aktualizacja dialogu konsultanta, prezentuje to webhook

Body

``` json

{ "event_type": "user_dialog", "event_name": "dialog_state_update", "event_time": "2020-08-26 13:25:15", "dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be", "state": "answered" } ```

w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-26 13:25:20",
    "dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be",
    "state": "talking"
}

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-26 13:25:20",
    "dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
    "state": "talking"
}

Rozmowa jest prowadzona w przedstawionym scenariuszu rozmowa została zakończona przez klienta (dialog_uuid: 1235e95c-b7f0-4ddf-866c-91003c3c1c2f) pojawi się następujący webhook:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_close",
    "event_time": "2020-08-26 13:25:36",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "from_display_name": null,
    "from_display_target": "48xxxxxxxxx5",
    "to_display_name": "48xxxxxxxxx",
    "to_display_target": "48xxxxxxxxx",
    "caller_contact_address": null,
    "callee_contact_address": null,
    "initial_application_target_id": 1,
    "initial_application_target_name": "Predictive",
    "initial_application_selection_id": 1,
    "initial_application_selection_name": "pkowalski",
    "initial_target_type": "VOICE_CAMPAIGN",
    "variables": {
    },
    "close_cause": "HANGUP",
    "dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
    "initial_application_info": {
        "side": "CONTACT",
        "type": "VOICE_CAMPAIGN",
        "data": {
            "id": "5f46603280f35766ae0e44a0",
            "created_date": "2020-08-26 13:14:26",
            "voice_campaign_id": "5f463b9380f35763375fe366",
            "voice_campaign_name": "Predictive",
            "contact_number": "xxxxxxxxx",
            "current_contact_number": "48xxxxxxxxx",
            "current_contact_name": null,
            "name": null,
            "contact_info": null,
            "contact_identifier": null,
            "consultant_try": 1,
            "contact_try": 1,
            "case_id": null,
            "case_group": null,
            "case_state": null,
            "priority": 200,
            "process_not_before": "2020-08-26 13:14:26",
            "process_date": "ANY",
            "process_from_date": "2020-08-26 00:00:00",
            "process_to_date": "2020-08-26 23:59:59",
            "process_day": null,
            "process_time": "ANY",
            "process_from_time": null,
            "process_to_time": null,
            "process_hours": null,
            "dialing_method": "PREDICTIVE",
            "project_id": 1,
            "project_name": "Projekt Paweł",
            "assigned_tenant_user_id": null,
            "assigned_tenant_user_name": null,
            "tenant_user_id": null,
            "tenant_user_name": null,
            "user_reservation_try": 1,
            "current_contact_dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
            "current_consultant_dialog_uuid": null,
            "custom": null
        }
    },
    "anonymous": {
        "display_name": "48xxxxxxxxx",
        "presentation_number": "48xxxxxxxxx"
    }
}

Body

{
    "event_**type": "user_dialog",
    "event_name": "dialog_close",
    "event_time": "2020-08-26 13:25:36",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "from_display_name": null,
    "from_display_target": "48xxxxxxxxx5",
    "to_display_name": "48xxxxxxxxx",
    "to_display_target": "48xxxxxxxxx",
    "caller_contact_address": null,
    "callee_contact_address": null,
    "initial_application_target_id": "5f463b9380f35763375fe366",
    "initial_application_target_name": "Predictive",
    "initial_application_selection_id": 1,
    "initial_application_selection_name": "pkowalski",
    "initial_target_type": "VOICE_CAMPAIGN",
    "variables": {
    },
    "close_cause": "HANGUP",
    "dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be",
    "initial_application_info": {
        "side": "USER",
        "type": "VOICE_CAMPAIGN",
        "data": {
            "id": "5f46603280f35766ae0e44a0",
            "created_date": "2020-08-26 13:14:26",
            "voice_campaign_id": "5f463b9380f35763375fe366",
            "voice_campaign_name": "Predictive",
            "contact_number": "xxxxxxxxx",
            "current_contact_number": "48xxxxxxxxx",
            "current_contact_name": null,
            "name": null,
            "contact_info": null,
            "contact_identifier": null,
            "consultant_try": 1,
            "contact_try": 1,
            "case_id": null,
            "case_group": null,
            "case_state": null,
            "priority": 200,
            "process_not_before": "2020-08-26 13:14:26",
            "process_date": "ANY",
            "process_from_date": "2020-08-26 00:00:00",
            "process_to_date": "2020-08-26 23:59:59",
            "process_day": null,
            "process_time": "ANY",
            "process_from_time": null,
            "process_to_time": null,
            "process_hours": null,
            "dialing_method": "PREDICTIVE",
            "project_id": 1,
            "project_name": "Projekt Paweł",
            "assigned_tenant_user_id": null,
            "assigned_tenant_user_name": null,
            "tenant_user_id": null,
            "tenant_user_name": null,
            "user_reservation_try": 1,
            "current_contact_dialog_uuid": "1235e95c-b7f0-4ddf-866c-91003c3c1c2f",
            "current_consultant_dialog_uuid": "4a7d3f25-50c4-40cb-bb9d-a033e5a0a6be",
            "custom": null
        }
    },
    "tenant_user": {
        "id": 1,
        "username": "pkowalski",
        "firstname": "Paweł",
        "surname": "kowalski",
        "outbound_name": "Konsultant Paweł",
        "outbound_number": "48xxxxxxxxx5"
    },
    "project": {
        "id": 1,
        "name": "Projekt Paweł"
    }
}

na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.

HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.