Kampanie głosowe manualne
konsultant dzwoni numerem projektu xxxxxxxxx2 na numer klienta xxxxxxxxx. Połączenie zostaje wykonane manualnie z kampanii głosowej. Informacja webhook dotyczy stworzenia nowego dialogu dla strony konsultanta z parametrem state jako alerting:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 12:59:36",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"state": "alerting",
"dialog_type": "CONSULTANT",
"dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx5",
"self_name": "Konsultant Paweł",
"peer_target": null,
"peer_name": null,
"peer_type": "SYSTEM",
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx5",
"callee_contact_address": "48xxxxxxxxx",
"initial_link_type": null,
"initial_application_info": {
"side": "USER",
"type": "VOICE_CAMPAIGN",
"data": {
"id": "5f46504480f35766ae0e449e",
"created_date": "2020-08-26 12:06:28",
"voice_campaign_id": "5f463dbd80f35763375fe367",
"voice_campaign_name": "Reczna",
"contact_number": "xxxxxxxxx",
"current_contact_number": "48xxxxxxxxx",
"current_contact_name": null,
"name": null,
"contact_info": null,
"contact_identifier": null,
"consultant_try": 1,
"contact_try": 1,
"case_id": null,
"case_group": null,
"case_state": null,
"priority": 200,
"process_not_before": "2020-08-26 12:06:28",
"process_date": "ANY",
"process_from_date": "2020-08-26 00:00:00",
"process_to_date": "2020-08-26 23:59:59",
"process_day": null,
"process_time": "ANY",
"process_from_time": null,
"process_to_time": null,
"process_hours": null,
"dialing_method": "PREVIEW",
"project_id": 1,
"project_name": "Projekt Paweł",
"assigned_tenant_user_id": 1,
"assigned_tenant_user_name": "pkowalski",
"tenant_user_id": 1,
"tenant_user_name": "pkowalski",
"user_reservation_try": 1,
"current_contact_dialog_uuid": null,
"current_consultant_dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"custom": null
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"display_name": "Konsultant Paweł"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
dialog konsultanta został automatycznie odebrany w aplikacji dlatego następnym zdarzeniem będzie dialog_state_update:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 12:59:36",
"dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"state": "answered"
}
rozpoczyna się wydzwanianie numeru klienta. Informacja webhook dotyczy stworzenia nowego dialogu dla strony klienta:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 12:59:43",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"state": "ringing",
"dialog_type": "EXTERNAL",
"dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx",
"self_name": "48xxxxxxxxx",
"peer_target": "48xxxxxxxxx5",
"peer_name": "Konsultant Paweł",
"peer_type": "CONSULTANT",
"peer_project_name": "Projekt Paweł",
"peer_username": "pkowalski",
"peer_firstname": "pkowalski",
"peer_surname": "kowalski",
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx5",
"callee_contact_address": "48xxxxxxxxx",
"initial_link_type": null,
"initial_application_info": {
"side": "CONTACT",
"type": "VOICE_CAMPAIGN",
"data": {
"id": "5f46504480f35766ae0e449e",
"created_date": "2020-08-26 12:06:28",
"voice_campaign_id": "5f463dbd80f35763375fe367",
"voice_campaign_name": "Reczna",
"contact_number": "xxxxxxxxx",
"current_contact_number": "48xxxxxxxxx",
"current_contact_name": null,
"name": null,
"contact_info": null,
"contact_identifier": null,
"consultant_try": 1,
"contact_try": 1,
"case_id": null,
"case_group": null,
"case_state": null,
"priority": 200,
"process_not_before": "2020-08-26 12:06:28",
"process_date": "ANY",
"process_from_date": "2020-08-26 00:00:00",
"process_to_date": "2020-08-26 23:59:59",
"process_day": null,
"process_time": "ANY",
"process_from_time": null,
"process_to_time": null,
"process_hours": null,
"dialing_method": "PREVIEW",
"project_id": 1,
"project_name": "Projekt Paweł",
"assigned_tenant_user_id": 1,
"assigned_tenant_user_name": "pkowalski",
"tenant_user_id": 1,
"tenant_user_name": "pkowalski",
"user_reservation_try": 1,
"current_contact_dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"current_consultant_dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"custom": null
}
},
"anonymous": {
"display_name": "48xxxxxxxxx"
}
}
następnie w trakcie rozpoczęcia wydzwaniania do klienta informacją webhook będzie aktualizacja stanu dialogu od strony klienta
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 12:59:43",
"dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"state": "alerting"
}
kiedy klient odbierze połączenie jego dialog zmieni stan i prezentuje to webhook dialog state update.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 12:59:53",
"dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 12:59:53",
"dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"state": "talking"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 12:59:53",
"dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"state": "talking"
}
Rozmowa jest prowadzona w przedstawionym scenariuszu rozmowa została zakończona przez klienta (dialog_uuid: cee15e49-c209-40f3-bad8-e0659e854534) informują o tym następujące webhooki:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 13:00:00",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"from_display_name": null,
"from_display_target": "48xxxxxxxxx5",
"to_display_name": "48xxxxxxxxx",
"to_display_target": "48xxxxxxxxx",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": "5f463dbd80f35763375fe367",
"initial_application_target_name": "Reczna",
"initial_application_selection_id": 1,
"initial_application_selection_name": "pkowalski",
"initial_target_type": "VOICE_CAMPAIGN",
"variables": {
},
"close_cause": "HANGUP",
"dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"initial_application_info": {
"side": "CONTACT",
"type": "VOICE_CAMPAIGN",
"data": {
"id": "5f46504480f35766ae0e449e",
"created_date": "2020-08-26 12:06:28",
"voice_campaign_id": "5f463dbd80f35763375fe367",
"voice_campaign_name": "Reczna",
"contact_number": "xxxxxxxxx",
"current_contact_number": "48xxxxxxxxx",
"current_contact_name": null,
"name": null,
"contact_info": null,
"contact_identifier": null,
"consultant_try": 1,
"contact_try": 1,
"case_id": null,
"case_group": null,
"case_state": null,
"priority": 200,
"process_not_before": "2020-08-26 12:06:28",
"process_date": "ANY",
"process_from_date": "2020-08-26 00:00:00",
"process_to_date": "2020-08-26 23:59:59",
"process_day": null,
"process_time": "ANY",
"process_from_time": null,
"process_to_time": null,
"process_hours": null,
"dialing_method": "PREVIEW",
"project_id": 1,
"project_name": "Projekt Paweł",
"assigned_tenant_user_id": 1,
"assigned_tenant_user_name": "pkowalski",
"tenant_user_id": 1,
"tenant_user_name": "pkowalski",
"user_reservation_try": 1,
"current_contact_dialog_uuid": "cee15e49-c209-40f3-bad8-e0659e854534",
"current_consultant_dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"custom": null
}
},
"anonymous": {
"display_name": "48xxxxxxxxx",
"presentation_number": "48xxxxxxxxx"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 13:00:01",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"from_display_name": null,
"from_display_target": "48xxxxxxxxx5",
"to_display_name": "48xxxxxxxxx5",
"to_display_target": "48xxxxxxxxx5",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": "5f463dbd80f35763375fe367",
"initial_application_target_name": "Reczna",
"initial_application_selection_id": 1,
"initial_application_selection_name": "pkowalski",
"initial_target_type": "VOICE_CAMPAIGN",
"variables": {
},
"close_cause": "HANGUP",
"dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"initial_application_info": {
"side": "USER",
"type": "VOICE_CAMPAIGN",
"data": {
"id": "5f46504480f35766ae0e449e",
"created_date": "2020-08-26 12:06:28",
"voice_campaign_id": "5f463dbd80f35763375fe367",
"voice_campaign_name": "Reczna",
"contact_number": "xxxxxxxxx",
"current_contact_number": "48xxxxxxxxx",
"current_contact_name": null,
"name": null,
"contact_info": null,
"contact_identifier": null,
"consultant_try": 1,
"contact_try": 1,
"case_id": null,
"case_group": null,
"case_state": null,
"priority": 200,
"process_not_before": "2020-08-26 12:06:28",
"process_date": "ANY",
"process_from_date": "2020-08-26 00:00:00",
"process_to_date": "2020-08-26 23:59:59",
"process_day": null,
"process_time": "ANY",
"process_from_time": null,
"process_to_time": null,
"process_hours": null,
"dialing_method": "PREVIEW",
"project_id": 1,
"project_name": "Projekt Paweł",
"assigned_tenant_user_id": 1,
"assigned_tenant_user_name": "pkowalski",
"tenant_user_id": 1,
"tenant_user_name": "pkowalski",
"user_reservation_try": 1,
"current_contact_dialog_uuid": null,
"current_consultant_dialog_uuid": "028b5322-a0f3-4297-8707-60e443d64a78",
"custom": null
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"outbound_name": "Konsultant Paweł",
"outbound_number": "48xxxxxxxxx5"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.
HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.