Połączenie wychodzące z projektu

konsultant dzwoni numerem projektu xxxxxxxxx2 na numer klienta xxxxxxxxx. Informacja webhook dotyczy stworzenia nowego dialogu dla strony konsultanta z parametrem state jako ringing:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_create",
    "event_time": "2020-08-25 16:24:41",
    "direction": "OUTBOUND",
    "business_direction": "OUTBOUND",
    "state": "ringing",
    "dialog_type": "CONSULTANT",
    "dialog_uuid": "c2b19c63-f17b-4726-b3a1-5b5046e887ef",
    "media": [
        "audio"
    ],
    "self_target": null,
    "self_name": "Konsultant Paweł",
    "peer_target": "48xxxxxxxxx",
    "peer_name": null,
    "peer_type": null,
    "peer_project_name": null,
    "peer_username": null,
    "peer_firstname": null,
    "peer_surname": null,
    "from_display_name": null,
    "from_display_target": null,
    "to_display_name": null,
    "to_display_target": null,
    "caller_contact_address": "pkowalski",
    "callee_contact_address": "48xxxxxxxxx",
    "initial_link_type": "WEB",
    "initial_application_info": {
        "type": "WEB_USER_CALL",
        "side": "USER",
        "data": {
            "caller_number": "48xxxxxxxxx5",
            "caller_contact_address": "pkowalski",
            "callee_contact_address": "48xxxxxxxxx",
            "tenant_user": {
                "id": 1,
                "username": "pkowalski"
            }
        }
    },
    "tenant_user": {
        "id": 1,
        "username": "pkowalski",
        "firstname": "Paweł",
        "surname": "kowalski",
        "display_name": "Konsultant Paweł"
    },
    "project": {
        "id": 1,
        "name": "Projekt Paweł"
    }
}

Przed wydzwonieniem klienta tworzony jest dialog klienta. Odpowiedni webhook to przedstawia:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_create",
    "event_time": "2020-08-25 16:24:47",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "state": "ringing",
    "dialog_type": "EXTERNAL",
    "dialog_uuid": "bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d",
    "media": [
        "audio"
    ],
    "self_target": "48xxxxxxxxx",
    "self_name": "48xxxxxxxxx",
    "peer_target": "48xxxxxxxxx5",
    "peer_name": "Konsultant Paweł",
    "peer_type": "CONSULTANT",
    "peer_project_name": "Projekt Paweł",
    "peer_username": "pkowalski",
    "peer_firstname": "pkowalski",
    "peer_surname": "kowalski",
    "from_display_name": "Konsultant Paweł",
    "from_display_target": "48xxxxxxxxx5",
    "to_display_name": "48xxxxxxxxx",
    "to_display_target": "48xxxxxxxxx",
    "caller_contact_address": "pkowalski",
    "callee_contact_address": "48xxxxxxxxx",
    "initial_link_type": null,
    "initial_application_info": {
        "type": "EXTERNAL_OUTBOUND_CALL",
        "side": "CONTACT",
        "data": {
            "caller_dialog_uuid": "c2b19c63-f17b-4726-b3a1-5b5046e887ef",
            "caller_number": "48xxxxxxxxx5",
            "caller_contact_address": "pkowalski",
            "callee_contact_address": "48xxxxxxxxx",
            "caller_initial_application_info": {
                "type": "WEB_USER_CALL",
                "side": "USER",
                "data": {
                    "caller_number": "48xxxxxxxxx5",
                    "caller_contact_address": "pkowalski",
                    "callee_contact_address": "48xxxxxxxxx",
                    "tenant_user": {
                        "id": 1,
                        "username": "pkowalski"
                    }
                }
            }
        }
    },
    "anonymous": {
        "display_name": "48xxxxxxxxx"
    }
}

następnie w trakcie rozpoczęcia wydzwaniania do klienta informacją webhook będzie aktualizacja stanu dialogu od strony klienta

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-25 16:24:47",
    "dialog_uuid": "bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d",
    "state": "alerting"
}

po odebraniu połączenia dialog klienta ponownie zostanie zaktualizowany.

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-25 16:25:01",
    "dialog_uuid": "bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d",
    "state": "answered"
}

następne dwie informacje webhook będą aktualizacją obu dialogów, w tym momencie obie strony moga się komunikować

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-25 16:25:01",
    "dialog_uuid": "bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d",
    "state": "talking"
}

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_state_update",
    "event_time": "2020-08-25 16:25:01",
    "dialog_uuid": "c2b19c63-f17b-4726-b3a1-5b5046e887ef",
    "state": "talking"
}

Rozmowa jest prowadzona w przedstawionym scenariuszu rozmowa została zakończona przez klienta (dialog_uuid: bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d) pojawi się następujący webhook:

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_close",
    "event_time": "2020-08-25 16:25:09",
    "direction": "INBOUND",
    "business_direction": "OUTBOUND",
    "from_display_name": "Konsultant Paweł",
    "from_display_target": "48xxxxxxxxx5",
    "to_display_name": "48xxxxxxxxx",
    "to_display_target": "48xxxxxxxxx",
    "caller_contact_address": null,
    "callee_contact_address": null,
    "initial_application_target_id": null,
    "initial_application_target_name": null,
    "initial_application_selection_id": null,
    "initial_application_selection_name": null,
    "initial_target_type": "EXTERNAL_CALL",
    "variables": {
    },
    "close_cause": "HANGUP",
    "dialog_uuid": "bcfdaf62-87b7-4cd8-bd2e-b3d25a974b6d",
    "initial_application_info": {
        "type": "EXTERNAL_OUTBOUND_CALL",
        "side": "CONTACT",
        "data": {
            "caller_dialog_uuid": "c2b19c63-f17b-4726-b3a1-5b5046e887ef",
            "caller_number": "48xxxxxxxxx5",
            "caller_contact_address": "pkowalski",
            "callee_contact_address": "48xxxxxxxxx",
            "caller_initial_application_info": {
                "type": "WEB_USER_CALL",
                "side": "USER",
                "data": {
                    "caller_number": "48xxxxxxxxx5",
                    "caller_contact_address": "pkowalski",
                    "callee_contact_address": "48xxxxxxxxx",
                    "tenant_user": {
                        "id": 1,
                        "username": "pkowalski"
                    }
                }
            }
        }
    },
    "anonymous": {
        "display_name": "48xxxxxxxxx",
        "presentation_number": "48xxxxxxxxx"
    }
}

Body

{
    "event_type": "user_dialog",
    "event_name": "dialog_close",
    "event_time": "2020-08-25 16:25:09",
    "direction": "OUTBOUND",
    "business_direction": "OUTBOUND",
    "from_display_name": "Konsultant Paweł",
    "from_display_target": "48xxxxxxxxx5",
    "to_display_name": "48xxxxxxxxx",
    "to_display_target": "48xxxxxxxxx",
    "caller_contact_address": null,
    "callee_contact_address": null,
    "initial_application_target_id": null,
    "initial_application_target_name": null,
    "initial_application_selection_id": null,
    "initial_application_selection_name": null,
    "initial_target_type": "EXTERNAL_CALL",
    "variables": {
    },
    "close_cause": "DIALOG_LEFT",
    "dialog_uuid": "c2b19c63-f17b-4726-b3a1-5b5046e887ef",
    "initial_application_info": {
        "type": "WEB_USER_CALL",
        "side": "USER",
        "data": {
            "caller_number": "48xxxxxxxxx5",
            "caller_contact_address": "pkowalski",
            "callee_contact_address": "48xxxxxxxxx",
            "tenant_user": {
                "id": 1,
                "username": "pkowalski"
            }
        }
    },
    "tenant_user": {
        "id": 1,
        "username": "pkowalski",
        "firstname": "Paweł",
        "surname": "kowalski",
        "outbound_name": "Konsultant Paweł",
        "outbound_number": "48xxxxxxxxx5"
    },
    "project": {
        "id": 1,
        "name": "Projekt Paweł"
    }
}

na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.

HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.