Połączenie przychodzące na projekt
klient dzwoni z numeru xxxxxxxxx na numer projektu xxxxxxxxx2. Informacja webhook dotyczy stworzenia nowego dialogu dla strony klienta:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-25 14:48:48",
"direction": "OUTBOUND",
"business_direction": "INBOUND",
"state": "ringing",
"dialog_type": "EXTERNAL",
"dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx",
"self_name": "48xxxxxxxxx",
"peer_target": "48xxxxxxxxx2",
"peer_name": null,
"peer_type": null,
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"initial_link_type": "CONTACT_EXTERNAL_LINK",
"initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
},
"anonymous": {
"display_name": "48xxxxxxxxx"
}
}
dialog klienta został automatycznie odebrany w aplikacji dlatego następnym zdarzeniem będzie dialog_state_update:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-25 14:48:49",
"dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"state": "answered"
}
projekt ma ustawioną strategie dystrybucji "wybór w koło zgodnie z pozycją konsultanta w projekcie" przez co system wydzwania jednego konsultanta na raz - w takim przypadku przed wydzwonieniem tego konsultanta już jest stworzony dialog dla strony konsultanta. Odpowiedni webhook to przedstawia:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-25 14:48:50",
"direction": "INBOUND",
"business_direction": "INBOUND",
"state": "alerting",
"dialog_type": "CONSULTANT",
"dialog_uuid": "7dccf1d3-7ace-4b20-a541-2ad9f8ea9a29",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx5",
"self_name": "Konsultant Paweł",
"peer_target": "48xxxxxxxxx",
"peer_name": "48xxxxxxxxx",
"peer_type": "EXTERNAL",
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"initial_link_type": null,
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"tenant_user": {
"id": 1,
"username": "pkowalski"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"display_name": "Konsultant Paweł"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
kiedy konsultant odbierze połączenie jego dialog zmieni stan i prezentuje to webhook dialog state update.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-25 14:48:57",
"dialog_uuid": "7dccf1d3-7ace-4b20-a541-2ad9f8ea9a29",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-25 14:49:06",
"dialog_uuid": "7dccf1d3-7ace-4b20-a541-2ad9f8ea9a29",
"state": "talking"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-25 14:49:06",
"dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"state": "talking"
}
Rozmowa jest prowadzona w przedstawionym scenariuszu rozmowa została zakończona przez klienta (dialog_uuid: 80d9fb41-f101-49bb-9a76-01593548db00) pojawi się następujący webhook:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-25 14:49:11",
"direction": "OUTBOUND",
"business_direction": "INBOUND",
"from_display_name": "48xxxxxxxxx",
"from_display_target": "48xxxxxxxxx",
"to_display_name": "Konsultant Paweł",
"to_display_target": "48xxxxxxxxx2",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 1,
"initial_application_target_name": "Projekt Paweł",
"initial_application_selection_id": 1,
"initial_application_selection_name": "pkowalski",
"initial_target_type": "PROJECT",
"variables": {
},
"close_cause": "HANGUP",
"dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
},
"anonymous": {
"display_name": "48xxxxxxxxx",
"presentation_number": "48xxxxxxxxx"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-25 14:49:12",
"direction": "INBOUND",
"business_direction": "INBOUND",
"from_display_name": "48xxxxxxxxx",
"from_display_target": "48xxxxxxxxx",
"to_display_name": "Projekt Paweł",
"to_display_target": "48xxxxxxxxx2",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 1,
"initial_application_target_name": "Projekt Paweł",
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "PROJECT",
"variables": {
},
"close_cause": "DIALOG_LEFT",
"dialog_uuid": "7dccf1d3-7ace-4b20-a541-2ad9f8ea9a29",
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"tenant_user": {
"id": 1,
"username": "pkowalski"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "80d9fb41-f101-49bb-9a76-01593548db00",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"outbound_name": "Konsultant Paweł",
"outbound_number": "48xxxxxxxxx5"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.
HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.