Połączenie wychodzące z projektu oraz transfer z konsultacją
konsultant dzwoni numerem projektu xxxxxxxxx2 na numer klienta xxxxxxxxx. Informacja webhook dotyczy stworzenia nowego dialogu dla strony konsultanta z parametrem state jako ringing:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:39:30",
"direction": "OUTBOUND",
"business_direction": "OUTBOUND",
"state": "ringing",
"dialog_type": "CONSULTANT",
"dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"media": [
"audio"
],
"self_target": null,
"self_name": "Konsultant Paweł",
"peer_target": "48xxxxxxxxx",
"peer_name": null,
"peer_type": null,
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"initial_link_type": "WEB",
"initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"display_name": "Konsultant Paweł"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
Przed wydzwonieniem klienta tworzony jest dialog klienta. Odpowiedni webhook to przedstawia:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:39:35",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"state": "ringing",
"dialog_type": "EXTERNAL",
"dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx",
"self_name": "48xxxxxxxxx",
"peer_target": "48xxxxxxxxx6",
"peer_name": "Konsultant Paweł",
"peer_type": "CONSULTANT",
"peer_project_name": "Projekt Paweł",
"peer_username": "pkowalski",
"peer_firstname": "pkowalski",
"peer_surname": "kowalski",
"from_display_name": "Konsultant Paweł",
"from_display_target": "48xxxxxxxxx6",
"to_display_name": "48xxxxxxxxx",
"to_display_target": "48xxxxxxxxx",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"initial_link_type": null,
"initial_application_info": {
"type": "EXTERNAL_OUTBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"caller_initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
}
}
},
"anonymous": {
"display_name": "48xxxxxxxxx"
}
}
kiedy połączenie zacznie wydzwaniać użytkownika jego dialog zmieni stan prezentuje to webhook dialog_state_update
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:39:35",
"dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"state": "alerting"
}
po odebraniu połączenia dialogi klienta oraz konsultanta ponownie zostaną zaktualizowane.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:39:46",
"dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"state": "answered"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:39:46",
"dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:39:46",
"dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"state": "talking"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:39:46",
"dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"state": "talking"
}
Następnie konsultant wydzwania do innego użytkownika w aplikacji celem transferu z konsultacją, w tym celu dialog konsultanta z klientem zmienia stan, prezentuje to webhook user_dialog
Body
{
"event_type": "user_dialog",
"event_name": "dialog_hold",
"event_time": "2020-08-26 15:40:04",
"dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b"
}
Przy połączeniu wewnętrznym tworzone są dwa dialogi, po jednym na konsultanta.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:40:04",
"direction": "OUTBOUND",
"business_direction": "OUTBOUND",
"state": "ringing",
"dialog_type": "CONSULTANT",
"dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"media": [
"audio"
],
"self_target": null,
"self_name": "Konsultant Paweł",
"peer_target": "akusmirek",
"peer_name": null,
"peer_type": null,
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"initial_link_type": "WEB",
"initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"display_name": "Konsultant Paweł"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:40:10",
"direction": "INBOUND",
"business_direction": "INBOUND",
"state": "alerting",
"dialog_type": "TENANT_USER",
"dialog_uuid": "9edce0b8-b517-49c0-ba07-3630a7e4d646",
"media": [
"audio"
],
"self_target": "7803",
"self_name": "Adam",
"peer_target": "7801",
"peer_name": "Konsultant Paweł",
"peer_type": "CONSULTANT",
"peer_project_name": "Projekt Paweł",
"peer_username": "pkowalski",
"peer_firstname": "pkowalski",
"peer_surname": "kowalski",
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"initial_link_type": null,
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"caller_number": "7801",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 3,
"username": "akusmirek"
},
"caller_project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
}
}
},
"tenant_user": {
"id": 3,
"username": "akusmirek",
"firstname": "Adam",
"surname": "Kuśmirek",
"display_name": "Adam"
}
}
kiedy konsultant odbierze połączenie dialogi obu konsultantów zmienią stan, prezentują to webhooki dialog state update.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:40:11",
"dialog_uuid": "9edce0b8-b517-49c0-ba07-3630a7e4d646",
"state": "answered"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:40:17",
"dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:40:17",
"dialog_uuid": "9edce0b8-b517-49c0-ba07-3630a7e4d646",
"state": "talking"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:40:17",
"dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"state": "talking"
}
Następnie pierwszy z konsultantów wykonuje transfer z konsultacją.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_transfer",
"event_time": "2020-08-26 15:40:30",
"transfer_type": "ATTENDED_TRANSFER",
"destination": null,
"transfer_time": "2020-08-26 15:40:30",
"transferor_dialog_display_name": "Konsultant Paweł",
"transferor_dialog_display_target": "48xxxxxxxxx6",
"transferee_dialog_display_name": "48xxxxxxxxx",
"transferee_dialog_display_target": "48xxxxxxxxx",
"transfer_to_dialog_display_name": "Adam",
"transfer_to_dialog_display_target": "xxxxxxxxx5",
"transfer_from_dialog_display_name": "Konsultant Paweł",
"transfer_from_dialog_display_target": "48xxxxxxxxx6",
"transferor_dialog_type": "CONSULTANT",
"transferee_dialog_type": "EXTERNAL",
"transfer_to_dialog_type": "TENANT_USER",
"transfer_from_dialog_type": "CONSULTANT",
"transferor_dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"transferee_dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"transfer_to_dialog_uuid": "9edce0b8-b517-49c0-ba07-3630a7e4d646",
"transfer_from_dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b"
}
Obydwa dialogi konsultanta wykonującego transfer zostaną zamknięte
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:40:31",
"direction": "OUTBOUND",
"business_direction": "OUTBOUND",
"from_display_name": "Konsultant Paweł",
"from_display_target": "7801",
"to_display_name": "Adam",
"to_display_target": "7803",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 3,
"initial_application_target_name": "akusmirek",
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "TENANT_USER",
"variables": {
},
"close_cause": "ATTENDED_TRANSFER",
"dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"outbound_name": "Konsultant Paweł",
"outbound_number": "48xxxxxxxxx6"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:40:31",
"direction": "OUTBOUND",
"business_direction": "OUTBOUND",
"from_display_name": "Konsultant Paweł",
"from_display_target": "48xxxxxxxxx6",
"to_display_name": "48xxxxxxxxx",
"to_display_target": "48xxxxxxxxx",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": null,
"initial_application_target_name": null,
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "EXTERNAL_CALL",
"variables": {
},
"close_cause": "ATTENDED_TRANSFER",
"dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"outbound_name": "Konsultant Paweł",
"outbound_number": "48xxxxxxxxx6"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
w tym momencie dialog klienta i drugiego konsultanta znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować. Następnie połączenie jest zakończone w tym przypadku zostało zakończone przez konsultanta (dialog_uuid: 9a04c85e-f00f-4e07-8865-093838234b6b)
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:40:42",
"direction": "INBOUND",
"business_direction": "OUTBOUND",
"from_display_name": "Konsultant Paweł",
"from_display_target": "48xxxxxxxxx6",
"to_display_name": "48xxxxxxxxx",
"to_display_target": "48xxxxxxxxx",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": null,
"initial_application_target_name": null,
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "EXTERNAL_CALL",
"variables": {
},
"close_cause": "HANGUP",
"dialog_uuid": "6c184f07-0f4b-4f6a-9c62-e40339135556",
"initial_application_info": {
"type": "EXTERNAL_OUTBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "9a04c85e-f00f-4e07-8865-093838234b6b",
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"caller_initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "48xxxxxxxxx",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
}
}
},
"anonymous": {
"display_name": "48xxxxxxxxx",
"presentation_number": "48xxxxxxxxx"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:40:42",
"direction": "INBOUND",
"business_direction": "INBOUND",
"from_display_name": "Konsultant Paweł",
"from_display_target": "7801",
"to_display_name": "Adam",
"to_display_target": "7803",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 3,
"initial_application_target_name": "akusmirek",
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "TENANT_USER",
"variables": {
},
"close_cause": "DIALOG_LEFT",
"dialog_uuid": "9edce0b8-b517-49c0-ba07-3630a7e4d646",
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "b21240f9-a08c-4a58-8716-65bcc2a94311",
"caller_number": "7801",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 3,
"username": "akusmirek"
},
"caller_project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "WEB_USER_CALL",
"side": "USER",
"data": {
"caller_number": "48xxxxxxxxx6",
"caller_contact_address": "pkowalski",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 1,
"username": "pkowalski"
}
}
}
}
},
"tenant_user": {
"id": 3,
"username": "akusmirek",
"firstname": "Adam",
"surname": "Kuśmirek",
"outbound_name": "Adam",
"outbound_number": "xxxxxxxxx5"
}
}
na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.
HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.