Transfer bez konsultacji na wewnętrzny numer
klient dzwoni z numeru xxxxxxxxx na numer projetku xxxxxxxxx2. Informacja webhook dotyczy stworzenia nowego dialogu dla strony klienta
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:28:52",
"direction": "OUTBOUND",
"business_direction": "INBOUND",
"state": "ringing",
"dialog_type": "EXTERNAL",
"dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx",
"self_name": "48xxxxxxxxx",
"peer_target": "48xxxxxxxxx2",
"peer_name": null,
"peer_type": null,
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"initial_link_type": "CONTACT_EXTERNAL_LINK",
"initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
},
"anonymous": {
"display_name": "48xxxxxxxxx"
}
}
dialog klienta został automatycznie odebrany w aplikacji dlatego następnym zdarzeniem będzie dialog_state_update:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:28:52",
"dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"state": "answered"
}
projekt ma ustawioną strategie dystrybucji "wybór w koło zgodnie z pozycją konsultanta w projekcie" przez co system wydzwania jednego konsultanta na raz - w takim przypadku przed wydzwonieniem tego konsultanta już jest stworzony dialog dla strony konsultanta. Odpowiedni webhook to przedstawia:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:28:53",
"direction": "INBOUND",
"business_direction": "INBOUND",
"state": "alerting",
"dialog_type": "CONSULTANT",
"dialog_uuid": "eedccb50-e921-40de-971f-35cb981361c5",
"media": [
"audio"
],
"self_target": "48xxxxxxxxx6",
"self_name": "Konsultant Paweł",
"peer_target": "48xxxxxxxxx",
"peer_name": "48xxxxxxxxx",
"peer_type": "EXTERNAL",
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"initial_link_type": null,
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"tenant_user": {
"id": 1,
"username": "pkowalski"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"display_name": "Konsultant Paweł"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
kiedy konsultant odbierze połączenie jego dialog zmieni stan i prezentuje to webhook dialog state update.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:28:57",
"dialog_uuid": "eedccb50-e921-40de-971f-35cb981361c5",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz ich stan zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:28:58",
"dialog_uuid": "eedccb50-e921-40de-971f-35cb981361c5",
"state": "talking"
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:28:58",
"dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"state": "talking"
}
W realizowanym scenariuszu konsultant przetransferował połączenie do innego użytkownika w aplikacji. Wskazuje to webhook dialog_transfer
Body
{
"event_type": "user_dialog",
"event_name": "dialog_transfer",
"event_time": "2020-08-26 15:29:11",
"transfer_type": "BLIND_TRANSFER",
"destination": "akusmirek",
"transfer_time": "2020-08-26 15:29:11",
"transferor_dialog_display_name": "Konsultant Paweł",
"transferor_dialog_display_target": "48xxxxxxxxx6",
"transferee_dialog_display_name": "48xxxxxxxxx",
"transferee_dialog_display_target": "48xxxxxxxxx",
"transfer_to_dialog_display_name": null,
"transfer_to_dialog_display_target": null,
"transfer_from_dialog_display_name": null,
"transfer_from_dialog_display_target": null,
"transferor_dialog_type": "CONSULTANT",
"transferee_dialog_type": "EXTERNAL",
"transfer_to_dialog_type": null,
"transfer_from_dialog_type": null,
"transferor_dialog_uuid": "eedccb50-e921-40de-971f-35cb981361c5",
"transferee_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"transfer_to_dialog_uuid": null,
"transfer_from_dialog_uuid": null
}
dialog od strony konsultanta, który wykonał transfer, zostaje zamknięty. Informuje o tym odpowiedni webhook
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:29:11",
"direction": "INBOUND",
"business_direction": "INBOUND",
"from_display_name": "48xxxxxxxxx",
"from_display_target": "48xxxxxxxxx",
"to_display_name": "Projekt Paweł",
"to_display_target": "48xxxxxxxxx2",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 1,
"initial_application_target_name": "Projekt Paweł",
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "PROJECT",
"variables": {
},
"close_cause": "BLIND_TRANSFER",
"dialog_uuid": "eedccb50-e921-40de-971f-35cb981361c5",
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2",
"tenant_user": {
"id": 1,
"username": "pkowalski"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 1,
"username": "pkowalski",
"firstname": "Paweł",
"surname": "kowalski",
"outbound_name": "Konsultant Paweł",
"outbound_number": "48xxxxxxxxx6"
},
"project": {
"id": 1,
"name": "Projekt Paweł"
}
}
tworzony jest kolejny dialog dla użytkownika, do którego transferowane było połączenie
Body
{
"event_type": "user_dialog",
"event_name": "dialog_create",
"event_time": "2020-08-26 15:29:11",
"direction": "INBOUND",
"business_direction": "INBOUND",
"state": "alerting",
"dialog_type": "TENANT_USER",
"dialog_uuid": "15365b8e-ac33-42f9-b3aa-fa333b4c0912",
"media": [
"audio"
],
"self_target": "xxxxxxxxx5",
"self_name": "Adam",
"peer_target": "48xxxxxxxxx",
"peer_name": "48xxxxxxxxx",
"peer_type": "EXTERNAL",
"peer_project_name": null,
"peer_username": null,
"peer_firstname": null,
"peer_surname": null,
"from_display_name": null,
"from_display_target": null,
"to_display_name": null,
"to_display_target": null,
"caller_contact_address": "pkowalski@conpeek.com",
"callee_contact_address": "akusmirek",
"initial_link_type": null,
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "pkowalski@conpeek.com",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 3,
"username": "akusmirek"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 3,
"username": "akusmirek",
"firstname": "Adam",
"surname": "Kuśmirek",
"display_name": "Adam"
}
}
kiedy użytkownik odbierze transferowane połączenie jego dialog zmieni stan i prezentuje to webhook dialog state update.
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:29:17",
"dialog_uuid": "15365b8e-ac33-42f9-b3aa-fa333b4c0912",
"state": "answered"
}
w tym momencie oba dialogi znajdują się w jednym meetingu. Od tej chwili mogą się ze sobą komunikować oraz stan dialogu użytkownika zmienia się z answered na talking:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_state_update",
"event_time": "2020-08-26 15:29:20",
"dialog_uuid": "15365b8e-ac33-42f9-b3aa-fa333b4c0912",
"state": "talking"
}
Rozmowa jest prowadzona w przedstawionym scenariuszu rozmowa została zakończona przez konsultanta (dialog_uuid: "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6) pojawi się następujący webhook:
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:29:28",
"direction": "OUTBOUND",
"business_direction": "INBOUND",
"from_display_name": "48xxxxxxxxx",
"from_display_target": "48xxxxxxxxx",
"to_display_name": "Konsultant Paweł",
"to_display_target": "48xxxxxxxxx2",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 1,
"initial_application_target_name": "Projekt Paweł",
"initial_application_selection_id": 1,
"initial_application_selection_name": "pkowalski",
"initial_target_type": "PROJECT",
"variables": {
},
"close_cause": "HANGUP",
"dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
},
"anonymous": {
"display_name": "48xxxxxxxxx",
"presentation_number": "48xxxxxxxxx"
}
}
Body
{
"event_type": "user_dialog",
"event_name": "dialog_close",
"event_time": "2020-08-26 15:29:28",
"direction": "INBOUND",
"business_direction": "INBOUND",
"from_display_name": "48xxxxxxxxx",
"from_display_target": "48xxxxxxxxx",
"to_display_name": "Adam",
"to_display_target": "akusmirek",
"caller_contact_address": null,
"callee_contact_address": null,
"initial_application_target_id": 3,
"initial_application_target_name": "akusmirek",
"initial_application_selection_id": null,
"initial_application_selection_name": null,
"initial_target_type": "TENANT_USER",
"variables": {
},
"close_cause": "DIALOG_LEFT",
"dialog_uuid": "15365b8e-ac33-42f9-b3aa-fa333b4c0912",
"initial_application_info": {
"type": "CALL_TO_USER",
"side": "USER",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_number": "48xxxxxxxxx",
"caller_contact_address": "pkowalski@conpeek.com",
"callee_contact_address": "akusmirek",
"tenant_user": {
"id": 3,
"username": "akusmirek"
},
"caller_initial_application_info": {
"type": "EXTERNAL_INBOUND_CALL",
"side": "CONTACT",
"data": {
"caller_dialog_uuid": "cb448069-d0f7-4c56-8ef3-ffd5d3279bc6",
"caller_contact_address": "48xxxxxxxxx",
"callee_contact_address": "48xxxxxxxxx2"
}
}
}
},
"tenant_user": {
"id": 3,
"username": "akusmirek",
"firstname": "Adam",
"surname": "Kuśmirek",
"outbound_name": "Adam",
"outbound_number": "xxxxxxxxx5"
}
}
na podstawie parametru close_cause wiemy, która strona zakończyła połączenie.
HANGUP - rozłączenie połączenia przez daną strone.
DIALOG_LEFT - druga strona rozłączyła się.