Dialog Close

Zdarzenie informujące o zakończeniu połaczenia.

Webhook Configuration Example

DEFAULTFILTERINCLUDE

"subscriptions": {
    "dialog_close": {
        "active": true
    }
}

"subscriptions": {
    "dialog_close": {
        "active": true,
        "filter": {
            "dialog_type": ["EXTERNAL"]
        }
    }
}

"subscriptions": {
    "dialog_close": {
        "active": true,
        "include": {
            "variables": ["xyz"]
        }
    }
}

Body

{
    "end_cause": "<STRING>",
    "hangup_cause": "<STRING>",
    "dialog_uuid": "<STRING>",
    "event_name": "<STRING>",
    "event_time": "<STRING>",
    "dialog_type": "<STRING>",
    "caller_contact_address": "<STRING>",
    "callee_contact_address": "<STRING>",
    "event_type": "<STRING>",
    "acw_enabled": "<BOOLEAN>",
    "initial_application_info": "<OBJECT>",
    "start_time": "<STRING>",
    "serve_time": "<STRING>",
    "hangup_time": "<STRING>",
    "variables": "<OBJECT>",
    "presentation_number": <STRING>,
    "was_screenshare": <BOOLEAN>,
    "private_call": <BOOLEAN>
}

Parameters

Parametr	Rodzaj	Przykład	Opis
event_name	<STRING>	dialog_close	nazwa wydarzenia
dialog_uuid	<STRING>	6cc1716d-9053-4c5a-887c-90462468dfe3	identyfikator połączenia (dialogu)
event_time	<STRING>	2018-09-01 00:00:01	data wykonania zdarzenia w UTC w formacie YYYY-MM-DD HH:mm:ss
caller_contact_address	<STRING>	48123123123	Numer dzwoniącego
callee_contact_address	<STRING>	48123123123	Numer wybierany
dialog_type	<STRING>	EXTERNAL	Rodzaj dialogu (type)
acw_enabled	<BOOLEAN>	true	ACW po dialogu
initial_application_info	<OBJECT>	{"type": "WEB_USER_CALL", "side": "USER", "data": {"caller_number": "48123XXX789", "caller_contact_address": "testowy", "callee_contact_address": "48987XXX321"}}	Obiekt DialogApplicationInfo
variables	<OBJECT>	{"xyz": "abc"}	Parametry sesji ustawione na dialogu
crm_id	<STRING>	5f2d216ef03d640e9102c508	Identyfikator CRM
contact_id	<STRING>	5f2d216ef03d9865	Identyfikator Kontaktu CRM
end_cause	<STRING>	HANGUP	Przyczyna zakończenia, dostępne wartości: HANGUP NO_ANSWER DIALOG_LEFT USER_BUSY CALL_FAILED USER_NOT_REGISTERED LEG_NOT_CREATED LEG_CREATION_TIMEOUT_REACHED CALL_REJECTED NO_USER_RESPONSE ORIGINATOR_CANCEL SESSION_DISCONNECTED UNAUTHORIZED JOIN_FAILED USER_NOT_AVAILABLE QUEUE_ABANDONED ROUTING_NOT_FOUND RACE_LOST MACHINE_DETECTED HOLD_FAILED UNHOLD_FAILED REDIRECT BLIND_TRANSFER KICK MEDIA_CHANGE SESSION_DISCONNECTED_TIMEOUT RESERVATION_ERROR PICKED_OFF ATTENDED_TRANSFER NO_MEDIA SCREENSHARE_ERROR OWNER_DIALOG_CLOSED NO_CONFERENCE_PORTS_AVAILABLE REMOTE_CLOSE REDIRECT_LIMIT_EXCEEDED OUT_OF_SCHEDULE VALIDATE_ERROR TRANSFER_ERROR CONFERENCE_ERROR FS_ERROR FATAL_ERROR HOTDESK_ERROR MEDIA_CHANGE_ERROR LINK_SWITCH_ERROR FAC_ERROR UNSPECIFIED
hangup_cause	<STRING>	NORMAL_CLEARING	Przyczyna zakończenia Q.850, dostępne wartości: NORMAL_CLEARING UNSPECIFIED UNALLOCATED_NUMBER NO_ROUTE_TRANSIT_NET NO_ROUTE_DESTINATION CHANNEL_UNACCEPTABLE CALL_AWARDED_DELIVERED USER_BUSY NO_USER_RESPONSE NO_ANSWER SUBSCRIBER_ABSENT CALL_REJECTED NUMBER_CHANGED REDIRECTION_TO_NEW_DESTINATION EXCHANGE_ROUTING_ERROR DESTINATION_OUT_OF_ORDER INVALID_NUMBER_FORMAT FACILITY_REJECTED RESPONSE_TO_STATUS_ENQUIRY NORMAL_UNSPECIFIED NORMAL_CIRCUIT_CONGESTION NETWORK_OUT_OF_ORDER SWITCH_CONGESTION ACCESS_INFO_DISCARDED PRE_EMPTED OUTGOING_CALL_BARRED INCOMING_CALL_BARRED BEARERCAPABILITY_NOTAUTH NORMAL_TEMPORARY_FAILURE REQUESTED_CHAN_UNAVAIL FACILITY_NOT_SUBSCRIBED BEARERCAPABILITY_NOTAVAIL SERVICE_UNAVAILABLE BEARERCAPABILITY_NOTIMPL CHAN_NOT_IMPLEMENTED FACILITY_NOT_IMPLEMENTED SERVICE_NOT_IMPLEMENTED INVALID_CALL_REFERENCE INCOMPATIBLE_DESTINATION INVALID_MSG_UNSPECIFIED MANDATORY_IE_MISSING MESSAGE_TYPE_NONEXIST WRONG_MESSAGE IE_NONEXIST INVALID_IE_CONTENTS WRONG_CALL_STATE RECOVERY_ON_TIMER_EXPIRE MANDATORY_IE_LENGTH_ERROR PROTOCOL_ERROR INTERWORKING ORIGINATOR_CANCEL CRASH SYSTEM_SHUTDOWN LOSE_RACE MANAGER_REQUEST BLIND_TRANSFER ATTENDED_TRANSFER ALLOTTED_TIMEOUT USER_CHALLENGE MEDIA_TIMEOUT PICKED_OFF USER_NOT_REGISTERED PROGRESS_TIMEOUT GATEWAY_DOWN
start_time	<STRING>	2018-09-01 00:00:01	data rozpoczęcia połączenia w UTC w formacie YYYY-MM-DD HH:mm:ss
serve_time	<STRING>	2018-09-01 00:00:01	data zestawienia połączenia z konsultantem w UTC w formacie YYYY-MM-DD HH:mm:ss
hangup_time	<STRING>	2018-09-01 00:00:01	data zakończenia połączenia w UTC w formacie YYYY-MM-DD HH:mm:ss
presentation_number	<STRING>	48xxxxxxxxx5	Numer do prezentacji
was_screenshare	<BOOLEAN>	true	Czy podczas rozmowy była prezentacja ekranu
private_call	<BOOLEAN>	true	Ukrycie prezentacji numeru (CLIR)

Example

{
    "end_cause": "HANGUP",
    "hangup_cause": "NORMAL_CLEARING",
    "dialog_uuid": "6cc1716d-9053-4c5a-887c-90462468dfe3",
    "event_name": "dialog_close",
    "event_time": "2018-09-11 12:00:00",
    "dialog_type": "EXTERNAL",
    "caller_contact_address": "48123XXX789",
    "callee_contact_address": "48987XXX321",
    "event_type": "user_dialog",
    "acw_enabled": true,
    "initial_application_info": {
        "type": "WEB_USER_CALL",
        "side": "USER",
        "data": {
            "caller_number": "48123XXX789",
            "caller_contact_address": "testowy",
            "callee_contact_address": "48987XXX321"
        }
    },
    "variables": {
        "xyz": "abc"
    },
    "start_time": "2018-09-11 11:59:03",
    "serve_time": "2018-09-11 11:59:20",
    "hangup_time": "2018-09-11 12:00:00",
    "presentation_number": "48223XXXX00",
    "was_screenshare": false,
    "private_call": false
}